Terms of Service

Last Updated: Nov 5, 2026

These Terms of Service ("Terms") govern your access to and use of the Lazy Otter website (lazyotter.co and its subpages, collectively the "Site") and any associated services or content provided by Lazy Otter, a Nevada C-Corporation ("Lazy Otter," "we," "us," or "our") (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1. Service Description

Lazy Otter provides a key distribution and outreach service designed to help game developers and publishers connect with relevant Twitch streamers and influencers by facilitating the targeted distribution of game keys.

2. Use of the Service

  1. Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our Service. By using the Service, you represent and warrant that you meet this requirement.
  2. Service Purchase: Details of our service packages and pricing are available on our Site. All purchases are subject to the terms of our payment processors.
  3. Onboarding: After purchasing a service package, we will contact you via the email address you provided during checkout to begin the onboarding process. We usually reach out shortly after purchase, although response times may vary depending on business hours and other circumstances. However, if you wish to expedite the process, you are welcome to contact us first via email at info@lazyotter.co or on Discord (username: "lazyotterco") to provide the necessary information for your campaign, such as game details and game keys.

3. Payments and Refunds

  1. Payment Processing: Payments are processed via third-party platforms (e.g., Whop, Stripe). You agree to abide by their terms and conditions. Lazy Otter is not responsible for issues arising solely from payment processing handled by these third parties, except as required by applicable law. All service packages are one-time purchases and do not renew automatically.
  2. No Free Trial: We do not currently offer a free trial for our Service, as stated on our Site.
  3. Package Changes: If you wish to upgrade or downgrade your service package, please contact us through Discord. Any changes will be subject to agreement and potential payment adjustments.
  4. Refunds & Service Commitment: We're focused on connecting your game with streamers who are likely to enjoy it. Whether they activate a key and play depends on factors like the game's genre, suitability for live streaming, and each streamer's preferences and schedule. That's why we base our service commitments on key activation benchmarks rather than guaranteeing any specific key activation rate or number of streams, sales, wishlists, or other results. After the outreach campaign and its included retargeting period have been completed:
    • Standard: Our goal is for a good portion of your Steam keys to be activated by streamers. If streamer key activation is below approximately 15%, we'll conduct additional focused outreach for you at no extra cost. If this doesn't achieve a satisfactory improvement, we'll discuss a fair resolution with you, such as a partial refund or service credit.
    • Pro: Our goal is for a good portion of your Steam keys to be activated by streamers. If streamer key activation is below approximately 25%, we'll conduct additional focused outreach for you at no extra cost. If this doesn't achieve a satisfactory improvement, we'll discuss a fair resolution with you, such as a partial refund or service credit.
    These percentages are service-review benchmarks, not minimum performance guarantees. The activation rate is based on the proportion of unique distributed game keys that have been activated, using activation information reasonably available to us. Any partial refund or service credit will be assessed in light of the circumstances and work performed and is not automatic or guaranteed. Activating a key does not require a creator to play, stream, review, or positively feature the game. You can contact us to discuss any concerns via email at info@lazyotter.co or Discord (lazyotterco). Cancellation before outreach begins is governed separately by Section 3.5, and cancellation after outreach begins by Section 3.6.
  5. Cancellation Before Outreach Begins: You may cancel a purchased campaign and receive a full refund if we receive your cancellation request before the first outreach message or game key is sent to a content creator as part of that campaign. Preparation of outreach drafts, creator research, or scheduling does not by itself count as the start of outreach. To cancel, contact info@lazyotter.co. Refunds under this clause will be issued to the original payment method; the time needed for funds to appear depends on the payment processor and your financial institution.
  6. Cancellation After Outreach Begins: Once outreach has begun, you may ask us to stop further outreach, but cancellation does not automatically entitle you to a full refund. Any partial refund or service credit will be assessed based on the work already performed and applicable circumstances, without limiting the service commitments in Section 3.4 or any rights you may have under applicable law.

4. User Responsibilities and Conduct

  1. Accurate Information: You agree to provide accurate and complete information when using our Service, including during the onboarding process.
  2. Game Keys: You are responsible for providing valid and sufficient game keys for your campaign. Lazy Otter is not responsible for issues arising from invalid or insufficient keys. During the campaign, you may occasionally be asked to check the activation status of keys in your Steam key pool to help ensure the campaign runs smoothly.
  3. Steam Key Type and Content Requirements: You represent and warrant that all Steam keys provided for your campaign meet the following criteria:
    • All provided Steam keys must add the game directly to the streamer's Steam library. This applies to all titles, whether they are fully released or still in development. Keys for temporary access, playtests, or limited-time demos are not permitted.
    • For pre-release campaigns using "Release State Override" keys, if a public demo is available, we recommend that the version accessed through those keys contain more content than the demo. This is a recommendation, not a requirement for key eligibility.
  4. Pre-Release and Post-Release Steam Keys: For campaigns intended to begin before your game's official release, "Release State Override" keys are recommended because they generally allow streamers to access and play the unreleased game immediately. Pre-release outreach can only begin once the provided keys allow creators to access the game. If they do not, we may postpone outreach until access becomes available or until another date agreed with you. For campaigns beginning after release, "Default Release Key" keys are sufficient.
  5. Twitch Category Requirement: A Twitch category for your game is required to track campaign performance, and outreach cannot begin until that category is available on Twitch. If no category exists, you are responsible for requesting one by registering your game on IGDB (Internet Games Database). The time needed for Twitch to add the category is outside Lazy Otter's control.
  6. Prohibited Uses: You agree not to use our Service for any unlawful, fraudulent, or unauthorized purposes. This includes, but is not limited to:
    • Distributing malware or harmful content.
    • Infringing on the intellectual property rights of others.
    • Violating any applicable local, state, national, or international law or regulation.
    • Attempting to interfere with or disrupt the integrity or performance of the Service or the data contained therein.
  7. Compliance with Platform Policies: You are responsible for ensuring that your use of game keys and outreach to streamers complies with the terms of service of relevant platforms (e.g., Steam, Twitch).
  8. Service Eligibility and Discontinuation: Lazy Otter reserves the right, in its sole discretion, to refuse any project before the initial outreach campaign starts, based on factors such as inappropriate game content or if we consider the project or client not to be a suitable fit for our service. If we refuse service after payment, a full refund will be issued. This right to refuse service does not apply after a campaign has started. However, we reserve the right to terminate an ongoing campaign should the game become ineligible for promotion on a key platform (e.g., removed from Steam or banned from Twitch) for reasons outside of our control. In such rare circumstances, a partial refund may be considered based on the work already completed.
  9. Provision of Sufficient Game Keys: You are responsible for supplying the full number of valid game keys included in your purchased package's "Steam Key Pool", plus an additional reserve buffer of up to 20% of that pool. Some reserve keys are required to support retargeting, key replacements, and additional creator requests; the exact number will be confirmed during onboarding. If you cannot provide the additional reserve buffer, we may set aside a small portion of the provided Steam Key Pool as a reserve instead. This may reduce the number of keys available for initial outreach while preserving some keys for retargeting, replacements, and additional creator requests. If the total number of provided keys is insufficient, we may agree to proceed with the available keys or delay affected activities until more keys are provided. Lazy Otter is not responsible for delays or reduced campaign results to the extent directly caused by missing or invalid keys. A shortfall in the reserve buffer alone does not automatically eliminate the service commitments or refund consideration described in Section 3.4.
  10. Campaign Communication and Retargeting: You are responsible for maintaining an accessible email or Discord contact and responding within a reasonable time to requests needed to operate your campaign, including requests for key activation status, replacement keys, and information or approvals required for retargeting. If necessary information or assistance is not provided after reasonable follow-up, we may pause or postpone the affected outreach or retargeting activities until it is received. Lazy Otter is not responsible for delays, missed retargeting opportunities, or reduced results to the extent directly caused by your lack of response or cooperation. Where reasonably practicable, we will continue campaign activities that do not depend on the missing response or information. Lack of communication does not affect the refund or cancellation terms outlined in the Payments and Refunds section.

5. Intellectual Property

  1. Lazy Otter's IP: All content on the Site, including text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Lazy Otter or its suppliers and protected by copyright and other intellectual property laws. "Lazy Otter" and its associated logos are trademarks of Lazy Otter.
  2. License to Use Service: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service strictly in accordance with these Terms. Nothing in these Terms grants you any rights to use our Marks or other intellectual property without our prior written permission.
  3. Your Content: By providing us with materials for your campaign (e.g., game information, promotional text), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute such materials solely for the purpose of providing the Service to you.

6. Disclaimer of Warranties

  1. "As-Is" Service: The Service is provided "as is" and "as available," without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  2. No Guarantee of Specific Outcomes: Our service is designed to connect your game with relevant streamers and facilitate discovery. While we are committed to performing our outreach with professional diligence, the ultimate success of any campaign depends on subjective factors entirely beyond our control. These include the game's genre, its "streamability," and, most importantly, the individual tastes, content strategies, and schedules of creators. Therefore, Lazy Otter provides its services on a best-effort basis and does not legally guarantee any specific outcomes, such as a specific number of Steam sales, wishlist additions, gameplays, or particular engagement metrics. The decision to feature a game remains at the sole discretion of the streamer. Streamers retain full editorial independence, and receiving a game key does not require them to play, stream, review, or feature the game.
  3. Third-Party Platforms: We are not responsible or liable for the availability, performance, or reliability of third-party platforms (e.g., Steam, Twitch, Discord, Whop, Stripe) or for any content or actions on those platforms.

7. Limitation of Liability

  1. Indirect Damages: To the fullest extent permitted by applicable law, Lazy Otter, its affiliates, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
  2. Monetary Cap: To the fullest extent permitted by applicable law, Lazy Otter's total aggregate liability to you for all claims arising out of or relating to the use of or any inability to use any portion of the Service or otherwise under these Terms, whether in contract, tort, or otherwise, is limited to the greater of (i) the amount you have paid to Lazy Otter for the Service in the six (6) months prior to the event or circumstance giving rise to the claim, or (ii) one hundred U.S. dollars ($100).

8. Indemnification

You agree to defend, indemnify, and hold harmless Lazy Otter and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

9. Changes to the Service and Terms

  1. Service Modifications: We may change, suspend, or discontinue features of the Site or service offerings for future purchases. For a campaign already purchased, we will honor the agreed service scope, subject to these Terms. If circumstances outside our reasonable control or platform restrictions require a material change to an ongoing campaign, we will communicate with you and seek a reasonable solution.
  2. Terms Revisions: We may revise these Terms from time to time. Updated Terms become effective when posted and govern future purchases and subsequent use of the Site. For a campaign already purchased, the version of the Terms in effect at the time of purchase will continue to govern that campaign unless we and the client agree otherwise in writing or a change is required by applicable law. Where practical, we will provide notice of material changes.

10. Governing Law and Dispute Resolution

  1. Governing Law: These Terms and any dispute or claim arising out of, or related to, them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Nevada, U.S.A. without giving effect to any choice or conflict of law provision or rule.
  2. Dispute Resolution: Before beginning formal proceedings, you and Lazy Otter agree to make a good-faith attempt to resolve any dispute by contacting info@lazyotter.co and allowing thirty (30) days for an informal resolution. If the dispute is not resolved, either party may bring an eligible monetary claim in a small claims or commercial small claims court that has jurisdiction over the parties and the dispute. Other disputes arising out of or relating to these Terms or the Service, except claims for injunctive or other equitable relief as described below, will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The place of arbitration shall be New York County, New York, U.S.A., unless the parties agree otherwise; hearings may be conducted remotely when permitted by AAA rules or agreed by the parties. AAA filing, administrative, and arbitrator fees will be paid and allocated in accordance with the applicable AAA rules and law. Each party will ordinarily bear its own attorneys' fees, except where an award of such fees is permitted by applicable law or the AAA rules. The arbitrator's award may be entered as a judgment in any court with jurisdiction. Either party may seek injunctive or other equitable relief in a court with jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of data security, intellectual property rights, or other proprietary rights. To the extent permitted by applicable law, any cause of action arising from these Terms or the Service must be commenced within one (1) year after it accrues.

11. Miscellaneous

  1. Entire Agreement: These Terms and our Privacy Policy constitute the sole and entire agreement between you and Lazy Otter regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
  2. Waiver and Severability: No waiver by Lazy Otter of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Lazy Otter to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
  3. Assignment: These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Lazy Otter without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
  4. Headings: The section headings used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

12. Contact Information

  1. Contact: If you have any questions or concerns about these Terms or the Service, please contact us:
    • Via Discord: lazyotterco
    • Via Email: info@lazyotter.co

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.